I’m a highly skilled, ITIL certified Senior Technical Analyst who is passionate about solving IT problems in creative ways. With nearly a decade worth of experience, I have developed a demeanor that allows me to support and address complex issues while maintaining a positive disposition.
Known for having a strong work ethic, excellent customer service skills, and expertise in various technical systems. Proven to be a natural leader with the poise and ability to work under pressure in fast-paced environments. A team player who welcomes different perspectives in order to learn and explore the fast-transitioning world of IT Service Management.
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